Frequently Asked Questions

📦 Shipping & Delivery

Q: How long does shipping take?
Delivery times by region (including processing):

• 🇦🇺 Australia: 4–14 days

• 🇳🇿 New Zealand: 4–14 days

• 🇺🇸 USA: 5–12 business days

• 🇬🇧 UK: 6–12 business days

• 🇪🇺 Europe: 5–14 business days (varies by country)

• 🇨🇦 Canada: 10–15 business days

• 🌏 Asia: 5–10 business days

• 🇦🇪 UAE: 12–18 business days

Business days = Monday to Friday (excluding weekends & public holidays).

Q: Do you offer free shipping?
Yes! All orders worldwide ship for free.

Q: Do you ship internationally?
Yes! We ship worldwide via our global fulfillment network.

Q: Will I receive tracking?
Absolutely. Every order includes full tracking, emailed once your package ships.

Q: Are shipping times business days or calendar days?
All listed delivery times are in business days.

🔄 Returns & Refunds

Q: What is your return policy?
We offer a 30-day happiness guarantee. Return unused items within 30 days for a full refund.

Q: How do I return an item?
Email us at pawsperia.co@gmail.com with your order number for return instructions.

Q: Who pays for return shipping?
The customer is responsible unless the item is defective, we made an error, or the issue is supported by clear evidence.

Q: How long do refunds take?
Refunds are processed within 5–7 business days after receiving your return.

💳 Payment

Q: What payment methods do you accept?
Visa, Mastercard, American Express, Shop Pay, and all secure Shopify-supported methods.

Q: Is checkout secure?
Yes — all transactions are encrypted and processed through Shopify’s secure payment system.

Q: Do you offer discounts?
Yes! New customers get 10% off with code WELCOME10.
Exclusive offers are also available via email subscription.

🐾 Products

Q: Are your products suitable for all pets?
Most items work for multiple species (dogs, cats, small animals). Check individual product pages for compatibility.

Q: Do you test products before selling them?
Yes — we curate and quality-check every product. If we wouldn’t use it ourselves, we won’t sell it.

Q: What if the product doesn’t work for my pet?
No worries — our 30-day guarantee allows you to return it for a full refund.

📧 Contact & Support

Q: How can I contact you?
Email pawsperia.co@gmail.com. We usually reply within 24 hours.

Q: Can I change or cancel my order?
Yes — if it hasn’t shipped yet. Contact us immediately at pawsperia.co@gmail.com.

Q: What if my order arrives damaged or defective?
Send photos to us and we’ll replace it or issue a full refund immediately.

🌍 About PawSperia Co

Q: Where are you located?
We’re based in Australia and ship from our global warehouse network
(China, USA, Poland) for fast worldwide delivery.

Q: Why choose PawSperia?
We curate premium, tested pet essentials with a focus on quality, innovation, and multi-species compatibility.

Q: Do you have a physical store?
No — we are online-only, allowing better prices and faster shipping.

Still have questions? Email pawsperia.co@gmail.com

🐾 PawSperia Co — Premium Pet Essentials